The Low-Hanging Fruit Diet: Nutritionally Deficient in Strategic Value
Martijn Veldkamp
“Strategic Technology Leader | Customer’s Virtual CTO | Salesforce Expert | Helping Businesses Drive Digital Transformation”
March 28, 2025
“We are kept from our goals not by obstacles but by a clear path to lesser goals.”
I’m not sure who pointed me in the the direction of Robert Brault, but I love that quote. This resonates with me on different levels. If I hear low hanging fruit one more time, I’m going to scream! Let’s just say my definition of “low hanging fruit” involves more planning and less bruising.
Forrest for the trees?
When we talk about the complexities of implementing new systems and strategies, let’s say something with AI, we often focus on achieving the immediate results. We need to show tangible benefits, now. With this pressure on the “lesser goals” there is a risk that we don’t see the forest because we’re focussed on the trees. An unintended consequence is that we start steering toward the wrong outcome. And thus off-course from our larger objectives.
For example: Back to the simple act of washing dishes. As I told before, our dishwasher broke down and that reminded me that automation of tasks transforms the tasks, not the outcome. But clean tupperware is not my end-goal. Nor is a clean house. My personal end-goal is comfortable living. I don’t want to live in a showroom or museum (it’s also not possible with four cats and two dogs). The “lesser goal” of automating the cleaning of the dishes, introduced a new set of tasks: correct loading , filter cleaning, and if you’re in luck cryptic error codes. It’s up to me to decide what I rather do. What is an efficient use of my time vs how much do I hate doing it and do I actually mind when I sit very comfortably on my couch?
Now, let’s switch this up. Imagine your idealized environment with a Salesforce rollout. When you implement specific features or modules, for example automating Lead capture.
These actions are aimed at achieving those “lesser goals”: more leads, faster follow-ups, improved efficiency in a specific area. You have all these kinds of Key Performance Indicators (KPIs) that you diligently track. There is an uptick in lead volume, a reduction in the average time to qualify a lead, or a faster completion rate for a specific workflow. This is the bright, reassuring signal that our “lesser goal” is being achieved.
Unforeseen side effects
There are these unforeseen side effects that might not be immediately obvious. These can hinder our progress towards our larger, strategic objectives. The normal thinking is that more leads, more qualified leads, more opportunities, more closed won. But there is also the risk of:
Data Quality Degradation: The ease of automated capture might lead to a flood of unqualified or duplicate leads, diluting the quality of your data and requiring significant cleanup efforts down the line. User Frustration and Workarounds: A rigid process might not accommodate all cases, leading sales reps to develop inefficient workarounds (cough Excel cough) outside the system, undermining the very efficiency you aimed for. Increased Reporting Burden, Diminished Insight: The focus on tracking the increased lead volume might lead to reports that no one has the time or expertise to analyze effectively, creating noise without genuine insight. Silos Around Automated Processes: Teams might become overly reliant on the automated lead flow, neglecting cross-functional communication or losing sight of the bigger customer journey. This is like a localized concentration of “light” that doesn’t illuminate the entire tank.
This is where Brault’s quote hits home for me. Because we can fix all that. De-duplication, validation rules, Lead Assignments, Data Quality reports. As you can see these unintended consequences are quietly accumulating and we have more busy work. If you become to focused on the easily measurable metrics, there is a risk that these very actions might be creating new obstacles and thus diverting us from our overarching strategic direction.
Losing direction while chasing immediate targets
This risk of losing direction while chasing immediate targets is certainly possible. Just look at the rapidly evolving landscape of Artificial Intelligence. Like our automated lead capture, their is an allure of ‘quick wins’. This ‘low-hanging fruit’ everyone seems to like can create a similar set of unintended consequences. As I discussed in my previous article, ‘T.A.N.S.T.A.A.F.L.’ This ‘free lunch’ of uncoordinated AI initiatives often comes with hidden costs: duplicated efforts, integration nightmares, and a lack of strategic alignment.
The solution, much like ensuring our Salesforce implementation truly serves our overarching business objectives, lies in adopting an AI Game plan. This upfront investment in strategic thinking acts as our compass, maybe even North Star. We all need to work out what comfortable living means for themselves. This way we are ensuring that the individual ‘lesser goals’ we pursue with AI are not just shiny objects distracting us from the real destination.
A well-defined AI Game plan helps us anticipate and mitigate potential unintended consequences by:
Providing Strategic Alignment: Ensuring that every AI initiative, including those focused on immediate gains, is directly tied to our broader business goals. This helps us evaluate if the ‘clear path’ to a lesser AI goal is actually leading us towards our ultimate strategic vision.Promoting Resource Optimization: Preventing the duplication of effort and the creation of isolated AI solutions that don’t integrate effectively, thus avoiding the ‘busy work’ of constantly patching disparate systems.Establishing Data Governance: Implementing clear guidelines for data quality, security, and sharing, mitigating the risk of ‘data degradation’ and ensuring that the fuel for our AI initiatives is clean and reliable.Encouraging Holistic Thinking: Fostering cross-functional collaboration and a shared understanding of the bigger picture, preventing the formation of ‘silos’ around individual AI applications.Defining Measurement Beyond the Immediate: Establishing KPIs that not only track the success of the ‘lesser goals’ but also monitor for potential negative side effects and progress towards the overarching strategic objectives.
We need to look beyond the initial increase in leads and consider the quality and the impact on the sales team’s workflow in our Salesforce example. And an AI Game plan compels us to look beyond the initial promise of AI and consider its long-term impact on our people, processes, technology, and overall strategy.
Now, for a nice closure statement that ties everything together
Ultimately, the path to achieving our true goals is rarely a straight line of easily attainable milestones. It requires an awareness of the broader landscape and a willingness to look beyond the immediate allure of quick-wins.
Whether it’s ensuring clean tupperware contributes to a comfortable life, or that an automated lead capture process genuinely fuels business growth. A strategic ‘game plan’ either for our household chores or our AI ambitions acts as our guiding star. All the wile making sure that the many trees we focus on are indeed leading us towards the right forest.
